Your feedback is important to us!
Patient feedback helps us to:
- Improve patient experiences
- Improve patient retention
- Identify improvement areas
- Create successful strategies
- Generate new business ideas
- Strengthen online reputation
Ways to submit your feedback
Customer service
If you have recently visited our clinic and want to tell us how we did in customer service please complete this feedback form.
The clinic manager reviews submissions weekly and discusses them with the team to constantly improve our service.
Happy testimonial
If you are delighted with your outcome - we would love you to film a video testimonial that we can share - just click here to tell your story.
Video testimonials are wonderful ways to help others understand our service. We share these videos on our reception TV, social media and website.
However, if video is not your thing then please leave a review on Save Face or Google.
Unhappy complaint
We want you to have a positive experience and a good treatment outcome. We take great pride in our service delivery and if you are not happy - we would love the chance to rectify the issue causing you dissatisfaction. We promise to listen, treat you with respect and try to deal with your complaint appropriately and in a timely manner.
Click here to read our complaints procedure and submit your complaint.
See what others say
Watch many stories shared by our patients.
What action have we taken based on feedback?
