Website Use
The information provided on this website is for general informational purposes only. While Skin Clinic (Edinburgh) Ltd strives to ensure that the content is accurate, up-to-date, and reliable, we make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics presented on this website for any purpose. Any reliance you place on such information is strictly at your own risk.
Skin Clinic (Edinburgh) Ltd shall not be held liable for any loss or damage, including but not limited to indirect or consequential loss, or any loss or damage arising from data loss or profits, resulting from the use of this website.
This website may include links to external websites that are not under the control of Skin Clinic (Edinburgh) Ltd. We have no control over the content, nature, or availability of these external sites. The inclusion of any links does not imply endorsement or recommendation of the views expressed within them.
Treatment Eligibility and Medical Consent
- All treatments provided by the clinic are subject to a prior consultation to assess medical history. The clinic reserves the right to decline treatment if deemed inappropriate.
- Patients must provide informed consent before any procedure. It is the patient's responsibility to disclose any relevant medical history, allergies, or ongoing treatments during the consultation.
Cancellations and Refund Policy
Appointment Cancellations
Appointments must be cancelled or rescheduled at least 48 hours in advance. If you give less than 48 hours' notice or miss your appointment, your deposit, or a treatment from your course, will be deducted. Arriving more than 5 minutes late is also considered a missed appointment. If travel delays you, please call us in advance and we'll do our best to accommodate you if possible.
Treatment and Package Refunds
In the event of dissatisfaction, the clinic will arrange a review with the practitioner who performed the treatment to address your concerns. If a resolution cannot be reached, the matter will be escalated to the Clinical Director for further assessment.
Should the Clinical Director be unable to resolve the issue, the case will be referred to senior management for a comprehensive review.
Treatments
Refunds for treatments will only be considered if the patient has fully participated in the review process with their practitioner, Clinical Director, and senior management.
Packages
Annual Plans and Packages expire after 12 months, with unused treatments non-refundable. Early cancellations are refunded based on treatments preformed at full retail prices, excluding discounts.
Liability Disclaimer
- While the clinic follows best practices and ensures all treatments are performed by qualified professionals, no guarantee of specific results is provided due to individual variability in response to treatments.
- The clinic is not liable for any adverse effects caused by failure to follow aftercare instructions or disclose critical medical information during the consultation.
Data Protection and Privacy
- Patient information collected during bookings, consultations, or treatments will be handled in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
- Patient data will be used solely for treatment purposes and will not be shared with third parties without explicit consent, except as required by law.
How does the clinic process my data?
For more information on how we process your data please read our privacy statement.
Complaints and Dispute Resolution
The clinic is committed to addressing all complaints promptly and professionally. Patients may file a formal complaint if they feel their concerns have not been adequately addressed.
Disputes that cannot be resolved amicably may be referred to mediation or arbitration, in accordance with Scottish law. Patients also have the right to escalate unresolved disputes to Healthcare Improvement Scotland.