At DRVICTORIA™, we live and breathe a culture of being TRUSTED.

TRUSTED represents our seven core values. They guide how we work, how we support one another, and how we make a positive difference for our patients. They are more than words on a page, they are behaviours we expect to see every day and an important part of how we recruit and develop our team.

You can learn more about our TRUSTED values in the video above.

Job Opportunities

Our current vacancies are listed below.

Even if we are not currently advertising a role that suits you, we are always interested in hearing from talented people who share our values. We are happy to keep suitable introductions on file and make contact when future opportunities arise.

 

Patient Coordinator

Part-time | Thursday-Saturday | Edinburgh West End
£13.50-£14.50 per hour + performance-related bonus

Do you enjoy talking to people, asking the right questions and helping them make confident decisions?

We are looking for someone warm, organised and commercially confident to become an important first point of contact for our patients. This isn't a traditional reception job. You'll spend much of your time speaking with people who have already contacted us because they are interested in an aesthetic, skin, laser or wellbeing treatment. Your job is to listen, understand what they are looking for, answer their questions and help them take the appropriate next step - usually booking a consultation with one of our team.

We're looking for someone who enjoys people, is comfortable on the telephone and doesn't feel awkward following up an enquiry or asking someone if they would like to book.

Why work at DRVICTORIA™?

We're an established, clinician-led medical aesthetics and skin clinic in Edinburgh's West End.

Our aim isn't to be the cheapest clinic in Edinburgh and we don't believe in high-pressure selling. We have built our reputation around professional advice, excellent patient care and long-term relationships.

Our patients come to us for treatments including injectables, advanced skin treatments, laser and other medical aesthetic services, and many stay with the clinic for years.

You'll be joining an experienced team in a professional clinical environment where the person answering that first enquiry is considered an important part of the patient journey.

We will give you structured training in our services, systems and approach, so you don't need to arrive as an aesthetics expert.
What matters more is that you can communicate well, listen properly and confidently help someone move from:

“I'm thinking about having something done...”

to

“Yes, I'd like to come in and talk to someone.”

What you'll be doing

You'll handle enquiries arriving by telephone, email, website and messaging platforms.

  • Talking to new patients about what they are interested in
  • Asking questions to understand their concerns and goals
  • Explaining how our consultation process works
  • Helping suitable patients book consultations and appointments
  • Following up people who have enquired but haven't yet booked
  • Contacting existing patients about recalls and future appointments
  • Following up treatment plans and quotations
  • Keeping accurate notes in our booking and CRM systems
  • Helping us continuously improve the way we look after enquiries
  • Spending some time welcoming patients into the clinic and helping front of house

Who we're looking for

You may have worked in:

  • Telesales or telephone sales
  • Appointment setting
  • Private healthcare
  • Dentistry
  • Gym or membership sales
  • Customer retention
  • Beauty or aesthetics
  • Premium hospitality or retail
  • Another customer-facing role where you were expected to convert enquiries into appointments or sales

You don't need previous aesthetics experience.

You do need to be someone who:

  • Builds rapport easily
  • Enjoys speaking on the phone
  • Asks good questions rather than simply answering them
  • Follows people up without being embarrassed about doing so
  • Can handle objections calmly
  • Is organised and reliable
  • Communicates professionally in writing
  • Is comfortable working towards targets
  • Understands that excellent customer service and good commercial results can go together

What success looks like

Success isn't about aggressively selling treatments. It's about making sure people who contact us receive a prompt, helpful and professional response and don't simply disappear because nobody followed them up.

We'll therefore look at things such as enquiry response times, follow-up, consultation bookings and patient feedback.

What we offer

  • A professional and supportive clinic environment
  • Structured training on our treatments and patient journey
  • Regular feedback and development
  • Performance-related bonus
  • 28 days' pro-rata leave
  • Pension contributions
  • Private healthcare after two years
  • Additional pro-rata leave after three years
  • Clinic closure from Christmas Eve until after New Year

Working pattern

  • Thursday: 09:00-19:15
  • Friday: 09:00-17:15
  • Alternate Saturdays: 09:00-17:15
  • Average approximately 23 hours per week, including paid 45-minute lunch breaks.
  • There may also be opportunities for additional hours when covering colleagues.

How to apply

We've deliberately kept our recruitment process simple.

Stage 1
Update your CV and so it's tailored for this application. 
Upload your CV by clicking this link.  

Stage 2
If shortlisted, we'll ask you to record a short video on your phone answering three simple questions about our culture. We're not looking for a polished presentation - we simply want to get a feel for how you communicate.

Stage 3
You'll meet a director and our clinic manager at the clinic and take part in a short, realistic patient-enquiry role play.

We are looking for the best candidates - so dates are not fixed - but if possible we are seeking for the successful candidate to start in November. DRVICTORIA™ is committed to equal opportunities and welcomes applications from candidates from all backgrounds.